My Cloud OS5 - Indexing taking forever

My Cloud OS 5 Personal & Network Attached Storage My Cloud EX Series
384

I have exactly the same issue : both drives wake up every X minutes. It’s noisy and completely unecessary for me.

I’m currently analyzing the Linux system configuration to find what is running. It seems the log analytic system is consuming a lot. I try to stop it, and I will keep you informed.

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385

I see they are usng a mySQL database which reserves almost 1Gb (928Mb) !

ps -eaf | grep -i sql

4429 root 683m S /usr/libexec/mysqld --basedir=/usr/share/mysql …–datadir=/mnt/HD_a4/.@database@

cd /mnt/HD_a4

df -h .

Filesystem Size Used Available Use% Mounted on
/dev/sda4 928.9M 121.9M 791.0M 13% /mnt/HD_a4

The drives are also used for hosting the OS, temporary files and …indexes. Just like mobile or tablets where for example 128Gb is advertised, how much is really left for pictures?!? same idea. They don’t write this on the box but this is a lot for my 6Gb drive!

386

Indexing for 250000 picts completed in 21days! With latest firmware, I think it should take much less time I think like <5days…

In any case, the disks are still been used a lot a 78% and 58% by the process restsdk-server (indexing & ? ). Hope this usage stops soon or the disks won’t last. I have until january to return it.

387

if i turn off cloud access , how to access this from web? this becomes a useless brick if no access from internet?also whats meaning of spending money

1 Like
388

Dear WD Support,

Indexing is complete but one disk is still been used at 85%. CPU is High. What is it doing? No one is using it.

Asking because:

  • Unit & disks will wear out prematurely
  • Not ECO friendly

top
PID PPID USER STAT VSZ %VSZ CPU %CPU COMMAND
4981 4961 root S 1520m 149.9 1 60.0 restsdk-server -configPath /usr/local/modules/restsdk/etc/restsdk-server.toml -crashLog /var/log/restsdk-server-crash.log

iostat -x 30
avg-cpu: %user %nice %system %iowait %steal %idle
8.38 0.00 5.17 45.60 0.00 40.85

Device r/s w/s rkB/s wkB/s rrqm/s wrqm/s %rrqm %wrqm r_await w_await aqu-sz rareq-sz wareq-sz svctm %util
sda 39.17 3.83 1839.47 834.63 0.10 5.30 0.25 58.03 29.65 27.04 1.27 46.97 217.73 22.26 95.73
sdb 14.40 3.83 826.67 834.63 0.20 5.30 1.37 58.03 7.75 15.04 0.17 57.41 217.73 7.31 13.33
md0 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
md1 53.87 7.83 2666.80 831.73 0.00 0.00 0.00 0.00 0.00 0.00 0.00 49.51 106.18 0.00 0.00

NAS Admin UI
image

389

@lmcjecy the following FAQ helps explains what happens after the indexing has completed.
IE: After the indexing has completed, the generating of thumbnail previews is still occurring.

https://support-en.wd.com/app/answers/detail/a_id/30021

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390

So when will Wd add an option not to have the useless thumbnails and save everyone including themselves a whole lot of grief…
By the way, are they held as blobs in the database? Is that why I read about someone with a 1GB database?
In the meantime Nextcloud is looking good and I’ll post up how to get it going in a few days.

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391

To be precise WD created Unix partition of 928Mb (almost 1 Gb) in my case. Of this, only 121Mb is used right now. Regardless this 928 Mb is “space reserved” from the disk. This is disk space that you will probably not be able to use to store your own data (pictures and all). (Unless this partition can be reused by some WD trick or shrink dynamically which I have not seen in Linux yet!)

df -h /mnt/HD_a4

Filesystem Size Used Available Use% Mounted on
/dev/sda4 928.9M 121.9M 791.0M 13% /mnt/HD_a4

392

You are right - but actually its the same in OS3. I never looked before…

393

You could try FTP with a VPN set-up ( better for security )

394

Time to dump WD NAS they have become garbage. OS5 rollout so poor and destructive, I'm switching brands to Synology after much research

395

After 27 days indexing 255000 photos, the WD MY CLOUD EX2 ULTRA NAS is ready!
Firmware updated twice helped.

sda and sdb disk loads are down to 0% utilisation !

All the I/O and CPU are available ! Let’s see what this unit can do…

Linux ssh commands. See last %util column.

iostat -x 30

uptime
load average: 0.02, 0.03, 0.05

396

Hi everyone, I’m in the same boat as everyone here. Indexing is completed, but I guess I’m still in the process of generating thumbnails that I could honestly very well live without. I set my hard drives to turn off overnight as I couldn’t sleep with fans going at 10000RPM…Very frustrated with the new update!! My question : Is there linux command or any other trick to assess how much longer this will go for ??

397

My Cloud PR4100 32TB (64 TB RAID 10)
I’m in 4th week of INDEXING! @ 45% i have 23 TB data and 9TB free space.

this is the response from WD support:

Dear Max_T,

Thank you for contacting Western Digital Technical Support. My name is Jason T.

I understand you are experiencing issues with your WD My Cloud PR4100 after updating to My Cloud OS 5. I apologize for the inconvenience caused to you.

The existing My Cloud OS 3 indexing cannot be used after updating to My Cloud OS 5. A new index must be created to view your content using remote access in the My Cloud OS 5 web and mobile apps. This process can take a few hours up to a few days to complete depending on the size and type of the data. Thank you for understanding and we apologize for any inconvenience this issue may have caused.

398

I moved to a Synology NAS. What a better all around experience

2 Likes
399

Please ensure your PR4100 is on firmware 5.06.115

400

Thanks, Yes it is. I check every day the progress. an extremely annoying slow process …

401

@Max_T If your firmware is already on 5.06.116 and the indexing has not completed,
please collect the system logs, send to support and let me know the case number.

https://support-en.wd.com/app/ask

402

I downloaded the report but can’t find where to upload the zip file on the WD website.
I already have a case Reference #: 201125-000111

403

Login to the portal and attach the file.