where ? i cant find anywhere to upload in the support portal !
found it
Done!
OK. Iâll try, and give you a last chanceâŠ
EDIT: GAME OVER.
Thank you, WD. Since SIX HOURS MyCloud Mirror is no more accessible.
WHAT CAN I DO ?
@SBrown
VERY BAD START
Indexing started⊠2 minutes to open âSettingsâ.
Then I tried to change âEnergy Savingâ settings. Grey screen since TEN MINUTES !!!
Everything very very SLOW!
without words
from 3% to 3% in more than TWO HOURS of indexing
EDIT (after 1 day):
No more access to console (through browser) since TWENTY HOURS.
No access through Putty (âAccess deniedâ).
I can access through SFTP Net Drive (SSH) and see that something is happening. Lots of files in \Volume_1\restsdk-data.
\Volume_1\restsdk-data\data\files directory always changing, but I canât understand whatâs happening.
HOW can I know if MyCloud Mirror is working, and not in a loop?
Thanks!
itâs been over three (3) weeks since I did the upgrade. I cannot login into the mobile app (or any of the other users) and I have troubles to login into the admin account as well. Indexing is going on since the past 3 weeks and looks like there is no end to it. A few days ago, I received an email that the upgrade was finished so I thought that this would end all the troubles but indexing is still going on.
Instead of trying to fix what I have now, Iâm more into looking for a better product⊠4 years without any major issues but this is not funny anymore.
@GeertVL, are you running the latest 5.106.115 firmware, and the new My Cloud OS5 mobile app?
See if this article helps on indexing. Try turn off indexing on the network shares you donât need remote access:
https://support-en.wd.com/app/answers/detail/a_id/30021/kw/indexing
Contact the WD Support team directly if you need further assistance:
https://support-en.wd.com/app/ask
@jchen: Yes I do.
sometimes I can see some of the files that are on the drive but most of the times, I get the âtime outâ error.
not much difference login into the cloud with the app or web browser.
I had to turn off the power and disable that horrible Cloud Access.
Goodbye forever, WD
To everybody who are having issues with OS 5, I have had an email from WD support today
( Wednesday ) that there is an Update 5.07.118 coming out tomorrow . Donât hold your breath on that it will cure everything ( I doubt it ) but it is something.
Steve ( UK )
Hi Steve,
Thanks for sharing the information.
I will read the release notes carefullyâŠ
Daniel
Iâve updated to 5.07.188 and now getting around 11MB/s transfer both ways (on a test 1.5GB mp4). Previously around 100MB/s. I notice that the dashboard becomes very sluggish during transfer too.
Will give the new firmware time to settle in, in case itâs doing something post-install in the background, and will try again later.
UPDATE
Forcing âLink Speedâ to â1000â (was on âAutoâ) under Settings > Network Services âfixedâ this, now back to fast transfers
A small question how long did it take for the âupgradingâ part to happen, so not the indexing process, but the one before you reboot your system and flash the new OS onto the machine.
@HartleyC Iâve just upgraded and getting 100mbps+ speeds both ways.
@dwolfv ~2 minutes, the webpge doesnât refresh for me while the device reboots, refresh page to check again?
@mirge101 Thanks, given that, I tried something and it worked (though not sure why necessary). I forced âLink Speedâ to â1000â (was on âAutoâ) under Settings > Network Services. Iâm also back to regular, fast, transfers ~100MB/s+
What My Cloud Model?
EX4100 or EX2 Ultra?
so i did the updated before reading this forum, all i can say is wtf WD?
5 days indexing 500gb of mostly jpg and pdf some videos and its still going at 88%
can even access any of the files on the mobile app as it says its off line which is not , obviously i access it fine on my desktop via network or Os website but the mobile app is no go.
how do you all check the h.d temperatures?
can i reboot the cloud or is it going to start all over?
when all is done i might look into switching to a different cloud , well done WD ,