My Cloud OS 5 Android begins syncing again

Hi,

Some days ago I’ve updated My Cloud OS 5 Android and now it’s syncing all the photos again. It last 48h now and the process is very slow.

How can I stop this? Now I can’t update last photos because of it’s trying to sync all again

Best Regards.
César.

Hi @cesar2locos,

I understand that you are facing a issue with updated My Cloud OS 5 Android.

I suggest you to refer below link to register your inquiry for the best possible solution: Support Login

Hi César,
I have the same issue with the WD My Cloud app. It syncs all over again, and decides to put a _1 on the end of the file name. 4000 photos then becomes 8000 photos. Sigh…