My Cloud Home goes offline and crashes finder on the Mac?

My Cloud Home - Personal Cloud Storage My Cloud Home
1

Hello,

MY CLOUD HOME has been going offline and crashing finder on my Mac constantly. I am unable to open files or even transfer them to my computer from the cloud. On other occasions the folders within the drive are empty, they are mostly illustrator and photoshop files.
I have uninstalled and re-instilled WD Discovery app to no success. My other co-workers are not having any problems.

How can I fix this?

thanks
alexsunny

2

Hello,

Please refer to the following KBA article: Online User Guide and Solutions for WD My Cloud Home