STATUS UPDATE 12 Apr 2023
RESOLVED https://status.mycloud.com/
Services are back online and fully operational.
STATUS UPDATE 3 Apr 2023
Dear My Cloud Home and SanDisk ibi customers,
We are currently experiencing a service interruption that is preventing files access and use of the applications provided for your product, including the mobile, desktop, and web apps. During this service interruption, you may now access files stored locally on your device using a feature called Local Access.
The Local Access feature allows you to directly access your personal files from a Windows or MacOS computer that is connected to the same network as your device. To enable Local Access, use your favorite browser and connect to your device’s Dashboard. Then enable the Local Access feature and create a new Local Access account. For more detailed instructions and walk-thru video, visit this knowledge base article.
We continue to make every effort to restore all services as quickly as possible and will provide updates as we have them. We apologize for any inconvenience and appreciate the patience of our user community as we continue our urgent efforts to restore all services.
Thank you,
My Cloud Home Product Team
