WD Community

My Cloud Ex SMART Error Code 3

Ran a quick diagnostic and received this notification:

Drive SMART Failure
The drive 3 self-check failed. Contact WD Support.
Thursday, 2026 February 26, 8:50:34 AM Code 3

Anyone know what the Code 3 means? It may be unrelated to SMART codes. If so, how can I look up the SMART code that was received?

I’ve reviewed the below link already and didn’t find a 3.

EDIT:

I found the SMART info in the storage section:

  • ID Attribute Current Worst Threshold
1 Raw_Read_Error_Rate 200 200 51
3 Spin_Up_Time 171 171 21
4 Start_Stop_Count 71 71 0
5 Reallocated_Sector_Ct 200 200 140
7 Seek_Error_Rate 200 200 0
9 Power_On_Hours 34 34 0
Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.