Thanks to you all, as I’ve had the same problem, and been following the posts. I spent the better part of 4 hours with WD help folks and I have to say they really hung in there to help me with the situation.
Bottom line, while they didn’t find anything in my network that was set incorrectly the “FIX” that has been working for me (the WD MyCloud hasn’t disconnected for more that 5 days) follows.
Determine the MAC address that shows for my cloud in your router settings (cmd prompt then type in arp -a. Find the IP for MyCloud IP and record the MAC address.)
Plug in your WDMyCoud direct to your computer…Not through the router.
Find out the assigned IP address (cmd prompt then type in arp -a will show the MAC address to compare and then look up the assigned IP address) the WDMyCloud is on and type that into a browser (It likely is a 169.x.x.x IP address). You can determine the IP by comparing the previosly recorded Mac address that showed on your router setting and seeing what IP has been assigned…something like 00 90 A9 X X X
After typing in the IP into the browser The MyCloud dashboard should come up.
Check and corrrect, if necessay, all the orginal set up intructions that were requested in the original set up instructions.
Go to the Settings tab; click on the Utilities box: Select Shutdown.
When the drive completly shuts down reconnect it to your router and unplug MyCloud. After a few seconds replug the drive back in and wait for it to start up and reboot (blue light comes on).
Hopefully this will be the complete fix as it was on my drive…
Let me know if this helps any of you out there that are having trouble.