My BRAND NEW WD Elements is Read Only on MAC

All the instructions show plug and play, so that’s a joke. It is a BRAND NEW out of box 12TB Elements. I plugged it in and 2 options for software come up. I installed the MAC software and that was successful but the drive is showing read-only and no other instructions are provided. I tried to drag something into the folder just to test and it won’t write. What is going on???

Hi @Coldpoutine,

Please refer to the below article to check to reformat required for Mac OS Compatibility:
https://support-en.wd.com/app/answers/detail/a_id/3879