All the instructions show plug and play, so that’s a joke. It is a BRAND NEW out of box 12TB Elements. I plugged it in and 2 options for software come up. I installed the MAC software and that was successful but the drive is showing read-only and no other instructions are provided. I tried to drag something into the folder just to test and it won’t write. What is going on???
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Hi @Coldpoutine,
Please refer to the below article to check to reformat required for Mac OS Compatibility:
When your external drive or any storage drive shows up as “Read Only” on your mac, then you might be encountering a very common problem with the hard drive. In such a situation, the user can open and view the files on a drive but cannot copy or move files to the storage drive. The possible reasons for this issue could be:
- External drive is NTFS formatted
- Disk permission changed as “Read Only”
- External drive is corrupted
However, the issue can be fixed using below DIY methods:
- Reformat the external drive
- Change/Ignore permissions on an external drive
- Repair external drive with disk utility’s first aid
Hope this will help you fix the issue!
I get a message that my Passport drive can not be reformatted !! This is a joke. No support! I just bought this brand new WD Passport external drive to back up my Mac and it says it’s read only. I tried reformatting it and it says it can not be reformatted. HELP ! This support forum has no answers and no response from WD. It also says in a message when you open the WD software that the produce “is not supported” !! Why are they selling products at full price that are supposedly new and not supported??? HELP
I am not a programmer and do not know who to change permissions on the drive. I tried step 1 and it says this drive can not be reformatted !! HELP.
that article is for the PC!! i have Passport for Mac !
