My Book Essential Drive Seen by Desktop but Won't Open - Stops Responding

[User_Inquiry]

Hi oliverpowell !

I also have the same problem on my External HDD, can CHKDSK still work on my hard drive even if in my case when i plug the HDD and then using “list volume” in cmd do not show all drives when the HDD is plugged. I wanted to try run chkdsk overnight on my HDD but i’m kind of hesitant to do it cause i dont want to let it run overnight thinking that i dont want to further damage it if the problem is in the Hardware.

Can you please visit my topic? I really needed to recover files from my HDD and if possible fix the hard drive.

Here is the link on my topic:

HELP! PROBLEM: My passport Ultra unlocker can be opened but the drive after unlocking cannot be opened and windows explorer malfunctions

Hi, I’m having problem with my passport ultra. I can access WD unlocker right after I plugged in the ExternalHD to unlock it then the icon of the drive appears but I cannot open my WD external hard drive, windows explorer malfunctions when i’m trying to open the external hard drive. I tried opening WD Drive Utilities and WD Smartware, Both can detect the WD unlocker but when i tried to unlock it by using both Utilites and Smartware It says that the password is not correct, when i tried unlock…

Thank you !