My Book Essential Drive Seen by Desktop but Won't Open - Stops Responding

[LAM]

Was able to access my external hard drive yesterday. Today I went in and was able to access a file, but then something odd happened and I believe the file got corrupt or causing the problem. Now my computer recognizes the drive, but when I click on it to open it just hangs and will not open. Cannot right click to run check as it also hangs when I right click. When I go to the Devices and Printers it shows that it is working properly, but no way to access the files or run a check from there. Any help would be greatly appreciated. Thanks.

[oliverpowell]

Hi LAM,

Don’t worry!!! You can run CHKDSK command to check your hard drive status. Just open the command prompt and type CHKDSK drive name: /F(type “F” to fix errors). Let me know if you face any issue.

All the best!!!

[LAM]

I am not able to run the CHKDSK either. Having a computer technician come out this afternoon. Crossing my fingers!

Thanks for the response.

[oliverpowell]

Hi Lam,

Good Luck to you and let me know the status.

[jaxhouse]

Following this thread as I have recently had the same issue with mine. I was going to remove it from the case and try to access it but I’m thinking that I have saw on other threads that the drive is automatically encrypted and will not work outside the enclosure.

I was considering buying the Duo Raid external but understood it is the same way, now I’m very seriously having second thoughts.

[User_Inquiry]

Hi, how’s your External HDD now ? Can you post updates on your hard drive ? I also have issues same as yours. Thank you !

[User_Inquiry]

Hi oliverpowell !

I also have the same problem on my External HDD, can CHKDSK still work on my hard drive even if in my case when i plug the HDD and then using “list volume” in cmd do not show all drives when the HDD is plugged. I wanted to try run chkdsk overnight on my HDD but i’m kind of hesitant to do it cause i dont want to let it run overnight thinking that i dont want to further damage it if the problem is in the Hardware.

Can you please visit my topic? I really needed to recover files from my HDD and if possible fix the hard drive.

Here is the link on my topic:

HELP! PROBLEM: My passport Ultra unlocker can be opened but the drive after unlocking cannot be opened and windows explorer malfunctions

Hi, I’m having problem with my passport ultra. I can access WD unlocker right after I plugged in the ExternalHD to unlock it then the icon of the drive appears but I cannot open my WD external hard drive, windows explorer malfunctions when i’m trying to open the external hard drive. I tried opening WD Drive Utilities and WD Smartware, Both can detect the WD unlocker but when i tried to unlock it by using both Utilites and Smartware It says that the password is not correct, when i tried unlock…

Thank you !

[User_Inquiry]

This is also my other post that includes pictures

I can access WD Unlocker but after unlocking it cannot access the Hard Drive

I’m just newbie here , Please Help . After Plugging out the Hard Drive because of My OS(Windows 8.1) becomes unstable, I restarted my computer and plugged the External HDD again I now cannot access my External HDD This is the status of my Hard Drive now: [image] The WD Unlocker Does not seem to have any problem when I plugged the External HDD but after unlocking it, It shows the the Disk Drive but I cannot access it and my OS becomes unstable [image] I tried using cmd to see all…