My Book 5TB-- Overestimating used space?

[Ethan_Deitrich]

Hello,

My new My Book seems to be overestimating the amount it has stored.

I performed my first backup earlier today using “Continuous Backup,” then deleted some rather large files from my PC. The continuous backup appears to have worked and removed the files from the My Book (see “used space” on the system window) but the SmartWare software is still thinking the drive holds 63.5 GB.

I’ve tried to refresh the backup using “Scheduled Backup” and 'Backup Now," but it completes immediately and the SmartWare total does not change.

Anything I can do to sort this out? Should I scrap the existing backup and do it fresh? How would I do that? Would the software recognize the change even if I did? See screenshot below.

Thanks!

[ERmorel]

Hello,

Please note that the WD Smartware does not perform a backup on program or system files.

[MarkCard]

I have the same issue. The backup (reported by WD) is larger than the space used on the external drive as reported by windows. I am concerned that data I think is safely backed up may not be.