Missing in action

WD External Drives External Drives for Mac
1

Just purchased My Book WD 6TB external hard drive which I use for extending my overloaded hard drive.

I created needed folders and drag and dropped them to new drive. When I checked all seemed to go well.

After shutting laptop down without closing backup, and restarting the next morning, WD Drive Utilities says “Attach a Supported WD Drive”

Any ideas on how i may be able to bring the hard drive back to my screen? The drive is working but the connection is not apparent.

Thanks

2

Hi jenxy,

Did you check drive in another USB port?

If yes, you can have a look on this KBA.

3

Yes I have tried both ports with negative result.

Daniel at WP tech support walked me through the checks and it has been determined the HD should be returned for a new one.

Thanks

Al