Location of File Management Utility

WD External Drives External Drives for PC
1

I have a new My Book, 6tb that I am trying to install on a HP Envy utilizing window 8.1 software. The first step on page 5 of the WD User manual reads

“Double-click the WD Apps setup file that appears in the listing for the drive in your computer’s File Management utility to display the WD Apps Setup wizard.”

Not being a computer expect I cannot find that utility program. Question where is it located” I posted that question on the HP forum but I have not yet received a reply. Did anyone else have the same problem and if so how was it corrected”.

2

Hello,

Can you share the model number of your drive?

3

WDBFJK0080HBK NESN

In a message dated 6/13/2016 12:16:59 P.M. Mountain Daylight Time,
wdsupport@wdc.com writes:

     _Hamlet_ (https://community.wd.com/users/hamlet)

June 13
Hello,
Can you share the model number of your drive?

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4

Today my laptop reconzies my WD drive. But when I attempt to do a backup it I received the message
“No writable partition found” I thought that this was to be a “plug and play” installation. Its far from that. There seems to be a road block with each attempt to install the drive. Does anyone have an answer as to what the next step might be?

If this continues for a few more days I might consider returning it to Amazon and search for another supplier.

5

Hello,

Verify if the dirve is seen on the computer. You can also go to disk management and format the drive if necessary.