In 10 days 2 My Cloud break exactly the same, fix red light and no way to contact them. I have removed the internal hard drive and connected by USB directly to pc, Windows recognizes it but can not access the information. As if it couldn’t recognize the partitions. Can any update have caused the pr…

In 10 days 2 units break exactly the same. update?

My Cloud OS 3 Personal & Network Attached Storage My Cloud

Bennor June 18, 2018, 11:13pm 2

Have you changed the router or broadband provider recently? There is a known issue with certain routers and the My Cloud device.

The single bay My My Cloud units are formatted for Linux (ext4/ext3). Windows will not read the hard drive contents without a third party driver. See the following discussion for more information.