HELP! Very Slow read/write speed over network, 3TB MBL

WD Legacy Products My Book Live
1

I’ve gone through most complaints on the forum about slow connections to MBL over Gigabit networks and can’t seem to solve my problem.  My computer is an HP with 32bit Win 7 and I have a Cisco/Linksys E3000 router; my MBL is 3TB.

The network seems to be working fine for my other devices.  It is generally running at 100 Mb/s, unless I disconnect the slower 100 Mb devices, in which case I can run the full 1000 Mb/s in duplex mode.

I know the unit is operational b/c after much frustration, in Gigabit mode, I connected my MBL directly to my computer and got roughly 450 Mb/s read/690 Mb/s write times.  As far as I know, those speeds are excellent.

However, when I connect through my E3000 router my speed drops to levels not seen since the dial up era.  I did a file transfer and it was consistently in the 3 kb/s range…with occasional “bursts” to 30kb/s, which is still incredibly slow.

I tried to disable the firewall and anti-virus (though I’m not sure it was ever disabled).  I’ve tried different ports.  I’ve tried resetting the unit, computer, etc…  I tried to follow some directions to get into Network Settings and disable the Jumbo Frame (I had no such option to disable).

I don’t want a 3TB paperweight, but so far it’s been about that useful.  Basically, HELP.

2

There is a bottle neck somewhere there

do you try checking other threads about this problem?

This one might help   http://community.wdc.com/t5/My-Book-Live/MBL-Very-slow-transfer/m-p/390105/highlight/true#M10688

3

Thanks, as I said I’ve checked the forum to no avail.  The attached thread is not applicable, as it’s primarily dealing with Mac issues and I have a PC with Win 7.

I’d like to attempt the “jumbo frame disabled” fix but it’s not an option when I get into my network settings.

4

I believe TonyPh12345 posted this info before. Please see if this is your issue (this is applicable for both the Duo and MBL)

 PC < > WD My Book Live Duo, never above 9MB/sec which may be ok for 100Mbps networks.

Make sure your PC hasn’t mistakenly connected to the Duo via a WebDAV connection.

You can verify this by opening a “cmd” window on the PC and issue the command

“net use”

If you see the share marked as “Web Client Network,” then it’s a WebDAV mount which is notoriously slow.

5

Thanks for the help, but this does not appear to be the issue either; the command prompt shows “Microsoft Windows Network.”