Help, my external WD HD isn't working

I own a 1 tb Mypassport WD Harddrive. It first happened when I accidentally formatted my hard drive so that I can open my hd in Mac. Now, when I plug my hd in laptops, I only see the UNLOCK/LOCK folder and not the HD folder itself.

How to fix it?

and do you do recovering of files ?

Hope to hear from the staff.

Hi jc94,

Is you drive password protected?

yes. After entering my password, the hard drive was unlocked. However, there is no sign of any folder.

Hi jc94,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.

Can you recover data from fail portable WD hard drive? If so what are the steps to follow? Thanks in advance for any pointers on the matter…