I have a 1TD WD my passport. I’m having problems with it. The hard drive can be detected but once i click on the files (video files) it plays it but keeps on starting over again and doesn’t finish like a broken CD. once i transfer files from the HD to the laptop or PC it wont finish, same as adding files in to it. it get stuck and won’t progress. tried it with 2 pc’s and a laptop and with different wires/cable. It has same problem.
Tried reformatting it hoping for it to get fixed but with no luck. same problem exist after using WD reformatting tool. i tried looking on the knowledge base but can’t seem to find an answer.
Can someone pls. help me regarding this problem? It still has its warranty should i send it back or can i fix it by myself?
Any help would be appreciated. Thanks