A KB search reveals no trace of 2.02.28.
I’m posting this here because at the end of my support submission I received the following error:
“An error was encountered during knowledge base search.”
Note: This issue may not be of interest to anyone other than Australians.
Today I updated my WDTV SMP to the newly released firmware version 2.02.28.
As firmware updates go, this one seemed a bit clunky. It’s split into two sections and I needed to switch from WiFi to a LAN cable to complete part 2.
Now the firmware has been updated I can no longer use the ABC iView application. The app starts, the “working” widget spins once and then the screen turns white. I can return to the menu system by pressing home. As far as I can tell all other apps are functioning as normal. I can also confirm that the ABC’s system is working using another platform.
I can confirm that the problem persists after both a power cycle and a full reset.
I attempted a rollback to the version available on the support site, 2.01.86, at
but evidently this isn’t possible with the device I have - WDBGXT0000NBK-01 - despite the advice on that page. I can view the contents of the USB drive with it loaded in either USB port but new firmware isn’t detected whilst in operation or when you’d hope it would be, on a restart.
I’d be grateful if someone could advise the correct method to roll back firmware for this model, or alternatively perhaps WD could address the issue with the app.