I’ve been saving my documents (or so I thought) to MyCloud, so that if my computer fried, they’d be safe…well, it happened, and I was comforted in knowing my files would be there…downloaded MyCloud onto a new computer, check it out and…it tells me my folders havent been updated since November, even though I saved something there THURSDAY and it did did a backup on Monday…
Lost many personal and work files, very unhappy.
Not sure what you mean , you saved stuff to the networked shares on your MyCloud device and they are not on the unit itself?
How were you “saving” the documents to the My Cloud? Were you using some sort of backup program (like WD Smartware) to backup your computer to the My Cloud? Or were you using WD Sync to sync your computer to the My Cloud? Did you “map” the My Cloud to your local computer so you could save the file(s) directly to the My Cloud?
Was using WD Sync.
WD Sync attempts to create a COPY of the contents of folders it monitors on the computer to the My Cloud. Then WD Sync will keep both folders in “sync” so the contents of each folder/location are the same. If you remove a file from the computer the WD Sync program will remove it from the My Cloud. Same goes in reverse. What you were apparently doing (which wasn’t clear from your initial post) was saving the file to your local hard drive, and WD Sync was then supposed to be “syncing” that file to the My Cloud.
More than a few people have had problems using WD Sync to synchronize the contents on their computer to the My Cloud and have resorted to using third party sync programs like Free File Sync (https://www.freefilesync.org/) and Microsoft Sync Toy (https://www.microsoft.com/en-us/download/details.aspx?id=15155). The downside to third party sync programs is they do not typically allow for syncing remotely.
In the future you should be doing BACKUPS of your computer if you want to restore a computer (and its operating system) when it crashes or becomes corrupted. Syncing is typically used for a small set of files not one’s entire hard drive. The My Cloud does include WD Smartware which is a backup program instead of a sync program. Syncing and backing up are two entirely different actions and have different uses.
It won’t help you this time, but in the future you may want to either use a dedicated third party backup solution that offers rescue disc capabilities or a paid third party program that has more backup features/options. Here are a number of free dedicated backup programs some include rescue disc capabilities.
EaseUS Todo Backup Free: http://www.easeus.com/
Macrium Reflect Free: http://www.macrium.com/reflectfree.aspx
Paragon Backup and Recovery Free: http://www.paragon-software.com/home/br-free/download.html
Free File Sync: http://www.freefilesync.org/
CloneZilla: http://clonezilla.org/
The My Cloud includes a capability to back itself up to a USB drive attached to the My Cloud. This is an additional redundancy feature. See the My Cloud User Manual (https://support.wdc.com/product.aspx?ID=904) for more information on Safepoint / Backup to a USB drive attached to the My Cloud.
