Faulty Drives in NAS PR4100

My Cloud OS 5 Personal & Network Attached Storage My Cloud Pro Series
1

I have a PR 4100 with 4 6 TB Drives. The first 2 Drives are on RAID, and Drive no 3 and 4 are just for other data which are not so important.

But now when I switch on my PR4100, it is showing the first 2 drives in fault, and I am unable to access the NAS Drive to check the health of the drives.

Pls suggest what I can do.

Also, is there anyway, I can connect the physical drives on to a PC and try to see if the data is there.

Thanks.

2

Hi @vsbaid,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask