PR4100 won't read drives after long time turned off

My Cloud OS 3 Personal & Network Attached Storage My Cloud Pro Series
1

Hey, after the pandemics we (finally) got back to the office and when we set everything up again the PR4100 is not reading any of the 4 8TB drives in it, it just shows “Drive failed in port 1,2,3,4”.

I’ve tried everything, I even formatted one drive but still doesn’t read it.

I can see it in the network but just can’t get in

Any hints???

Help much appreciated

2

Hello @Boald,

Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask