Failed to connect to public folder

[MHrbi]

Hello. I have been using public folder and watching my Movies and TV Series through Infuse since the problem got fixed here.

Access Public folder on Mac

Please see the following article: Connecting to the Public Share using macOS Big Sur 11.3.x may result in the following error when SMB connection are not supported: There was a problem connecting to the server “MYCLOUD-XXXXXX”. The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again. In this case, please use the following Common Internet File System (cifs) connection: cifs://guest:guest@MYCLOUD-XXXX…

Until yesterday. I moved a video and then Finder froze. I tried to reconnect and it always fails. I did everything unplug/plug, reboot the device…etc nothing happened
it connects sometimes but it is so slow and moving a video from folder to folder inside the public folder takes forever! this is the message I get every time I try to connect to the server.

Mackbook Pro M1

[Keerti_01]

Hi @MHrbi,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

[Orrin]

Check this out, this might help : Private User Space and Public Sharing Access for My Cloud Home