Hey Bill,
What about the issue users are having, where after installing the new software WD provided through email, the external hard drive isn’t recognized by the PC/Mac at all?
Are you guys addressing this issue as well? Was this something on WD’s end?
http://community.wd.com/t5/External-Drives-for-Mac/WD-kill-my-My-Book-Studio/m-p/630651#M8785