My Book for Mac not recognized on new macbook pro

Help! I just plugged in my old My Book into my new macbook pro. Everything was going fine- I downloaded the WD Software again online - it was showing me the files in the my book and my macbook pro. Then the software prompted me to download a new software update, which I tried to do but it wouldn’t process. I closed out of it, restarted, and attempted to use the old software again when it no longer would recognize my book. I plugged the usb in and restarted a million times, but now the software doesn’t show the my book files and it’s almost like the usb just isn’t working. I tried a different usb - didn’t work- it’s not my computer because it recognizes other usb devices- I think I somehow screwed something up by trying to install the update! HELP!

Hello,

Are you able to see the drive through the finder? If so, Remove all WD Applications from the computer and try to install the latest version for your MAC.

Hi, i’m having this EXACT SAME PROBLEM.

I received an email prompting me to update to the latest version of WD SmartFinder.

I CANNOT see the drive through the finder and removing all WD applications from the mac and reinstalling them DOES NOT HELP.

I have ALL my data on my backup drive, please help.

After receiving the e-mail that with some updates I could -finally- use my MyPassport again with my Mac, I updated SmartWare locally (so on my Mac). I rebooted afterwards.

After opening SmartWare and connecting my MyPassport, it suggested a firmware update for my MyPassport. I downloaded id, followed  all the instructions and the firmware updater-application started updating my firmware (or at least, I saw progress on the progress bar). Then, all of a sudden, the update had failed and my MyPassport is not recognised ever since.

Exact same thing happened to me, now neither my iMac nor my MacBookPro can see the drive. On a windows 7 it comes up as an Intitio device but not as a drive. I opened a support ticket yesterday but haven’t had a response, looks like the only option is to call the international support number.

same here - I updated the suggested WD software and followed the request to update firmware on my MyBook Studio Ed. II - result: the frimware update did not complete and ever since, the disk is dead (no signs of life whatsoever, it cannot even be powered on!).

Help!  

Kurty-----same here - I updated the suggested WD software and followed the request to update firmware

Ruhhh Rohh!!!

Are you saying the NEW NEW WD software bricked your WD drive?

WESTERN DIGITAL, is an issue on your end?

Yes- this is EXACTLY my problem- everything was working perfectly fine until I got a message that there was a software update, the update froze everything and never finished, and ever since then my external is completely not recognized- not even in the drive.

Ok, so I just spoke with Tier 2 support, and they are informing me that it wasn’t due to the Software Update email that I received and suggesting that I take my drive to a data recovery specialist, which I have to pay for.

This is HARD TO BELIEVE as the drive just stopped working when I initiated that update install from WD’s most recent email. I really don’t think it was coincidence that the drive stopped working when I started the update from WD’s email.

Not only that, there are other people on this support forum that ARE HAVING THE SAME EXACT ISSUE.

This is not a coincidence! Western Digital, please look into this, this is an issue on YOUR END.

I am very, very dissappointed in WD. For weeks, I didn’t dare using my harddisk after I had updated my Mac to Mavericks and had received the e-mails from WD.

Then, I get an e-mail that the problem would be resolved after installing updates. When I did, my Mac couldn’t even find my MyPassport.

To top it off, I got a private message requesting my contact info so that Tier 2 could contact me about the problem 7 days ago. I didn’t hear anything ever since. This, combined with mpark525’s post about his/her conversation with Tier 2, made me contact two consumer organisations in advance.

So here’s an update from my end:

I spoke with another tier 2 rep a few days ago, and they are not only recovering the data from the old drive, but replacing it with a new unit as well.

The rep couldn’t tell me over the phone if it was Western Digital’s fault or not, which makes me think it was the software’s fault.

Im still waiting on the email from them informing me to proceed sending my old drive in. If I don’t hear back by tomorrow, i’ll reach out to them again.

Hi guys,

Here’s another update.

I didn’t get the email for a couple weeks, so I called Tier II again.

They forwarded me the email, and i’ve shipped out my bricked hard drive out to one of their contractors to have the drive replaced and the data recovered, all on WD’s tab.

If you are having the issue I had, I highly suggest reaching out to support, they will most likely recommend you to Tier II.

Let me know if you guys have any questions.

I’ll let you know how the data recovery goes once I receive my drive back from them.

Hi, last update.

I just received a new hard drive back from the contractor, with all the data that was in my old drive, on the new one.

So far, it’s working well, without any issues, thanks WD.

If you guys had this issue occur, I recommend reaching out to them.

Hi all,

a happy update from my side as well. WD had sent for my hard disk and they shipped it to a partner of theirs, who recovered ALL of my data. Besides that, WD replaced my broken My Passport with a newer refurbished one.

Kudo’s for WD!