External connection

I have just moved and everything was okay with my set up before moving I am now in my house with new service and I can access my cloud while on the home network but cannot outside of the network. Is there something I missed when I hooked my cloud back up?

Hi there and welcome to the WD community.

Try to check if you can disable remote access from the dashboard and then reboot the unit and after it reboots enable the remote access feature again.