Is this a defective model? serious question. I have 2. theyre only a few months old. I’ve only ever used one and only at home in a climate controlled safe place and only to one laptop where theres no downloading taking place and good virus protection. its connected to a surge protector, kept dust free, etc. Yet it suddenly stopped working.
while complaining to a friend, turns out he has the same drive he just threw away for doing the same thing. I however have my work on this drive that I just pulled off my business laptop that I scrapped and was just accessing the drive again to back it up on the second one (its of obvious importance to have 2 copies of everything as my income depends on it) and the this one fails.
I need a company driven solution to fix this drive without losing any of its contents that doesn’t require paying for additional third party software for known defects as all my searching has found continuous issues with this product and i’d like to pretend this company honors its warranty and has the ability to resolve it’s own issues.
i’m operating on Windows 10. no updates have taken place.
I have tried updating drivers, uninstalling and disabling the drive. booting into safe mode, trying to relabel the drive letter, turning off the power save settings in the bus controller, tried a different compatible power cord, a different compatible usb cord.
the power light comes on but no drive noises or vibrations. my computer dings when its connected and it recognizes that it’s plugged in and its visible in device manager but it shows the drive as “not initialized” all of the sudden.
if anyone else can offer a solution, i’d be appreciative. ideallyWD themselves as I cannot reliably depend on a company with so many known reports on a product and still putting them on the shelves with inadequate support.
ive also installed WD drive utility and it wont recognize the drive.