like some other users I have some trouble with the new MyCloud OS 5. I attached two screenshots. One screenshot is the list of Cloud users. This list should match the users list in the second screenshot. But there is one user (Lisa) which is not created in the users list.Therefore I can not delete Lisa, because she is not in the users list, only in the Cloud Users list.
Has anybody a clue how to solve this problem? The problem occurs since I updated to OS5. I miss OS3 so much
You may want to see, if you havenât already, the dedicated OS5 EX Series subforum where there is much more discussion on OS5 EX2 Ultra issues.
OS5 EX Series
It should be noted that some have decided to roll back to OS3 to regain lost features/options. See the following discussion in the OS5 EX Series subforum.
As a last resort. . .The â4 second resetâ (aka system restore) will blow away all the user accounts; but leave the shares (and data) intact.
Note that in terms of account management, it is my firm belief that OS5 will work more-or-less the same on all the WD NAS units.
In terms of day-to-day at-home usage with PCâs. . . OS/5 seems fine. . . .itâs all the WD app (phone, web) stuff that really is where the pile begins to stinks
If one wants to âblow away all the user accountsâ while keeping the user data they should do a 40 second reset with power off.
My Cloud OS 5: How to Reset a My Cloud OS 5 Device
Critical:The following process is Not Data Destructive and will not impact user data on the device.
Option A: 4 Second Reset (Reset with Power On)
The 4 Second Reset will reset the following:
Admin Password (no default password, new password enforced)
Network Mode (Default = DHCP )
Note: The 4 Second Reset will only reset the Admin Password. It will not reset the Admin User Name. In order to reset the Admin User Name perform Option B - the 40 Second Reset outlined below.
Option B: 40 Second Reset (Reset with Power Off)
The 40 Second Reset, also known as System Only Restore, will reset the following:
Admin User Name (default = âadminâ)
Admin Password (no default password, new password enforced)
Device Name Changes to Default
SSH (Secure Shell) User Name and Password (default = âsshdâ no default password, new password enforced)
Remove all Users except Admin
All Share permissions (default = Public)
Automatic Firmware Update (default = off)
Network Mode (default = DHCP)
Remove all Alerts
Active Directory configuration (default = off)
Cloud Connection (default = Disabled)
mycloud.com account association (default = not configured)
Installed 3rd part Apps and App Settings are removed - No Default App
thank you very much for your resonse. Sorry for my late response, I had some exams this week.
I clicked the down and up icon, other users show up, but not the missing one.
I will check the subforum for more discussions. Thanks.
At this moment I do not want to switch back to OS. I am afraid of bricking my NAS and this is my only problem.
Thank you very much again. Have a nice day
Kind regards