Disk Replacement for MyCloud EX2 Ultra - Encryption issue

My Cloud OS 5 My Cloud EX
1

Hello,
I need to upgrade with larger disks.
Do I need turn off encryption to begin replacing disks?
There seems no option in WebUI to decrypt once disks are encrypted.
I use RAID 1

2

Hi @wd2
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: