My computer crashed and I bought a new one. I am trying to retrieve my data from my WD backup drive. I can’t find the disc or software that came with my backup drive to load on my new computer. How can I tell which WD external hard drive I have. The model # is on the back of the drive, but it doesn’t tell me if its a “MY Book” or “Essentials”. Where can I download the software to install on my new computer? My WD drive model # is wdbaaf0015hbk-00.
The drive you have is a “My Book” drive and it came with a backup software called WD Smartware. You may download this software from the link below:
You may also locate your backup files on the backup folder.
Go to “computer”, then go to the external drive and here you will find a folder called “WDSmartware.swstor”. Here you will find all the files that you have backed up using WD Smartware.
You may also have to enable Show Hidden Files to find it.