WD Community

Damage HDD in MyBook Essential

I have the Mybook Essential 1.5TB version. The HDD is damaged and want to replace it. Can I switch it with another one with different capacity? I have an WD 2TB disk and want to install it. Will it work?

Hi Tix23,

Unfortunately, Western Digital doesn’t replace damaged drive under warranty as per warranty policy. However, drive with same model number and capacity would be provided under replacement.
https://support.wdc.com/warranty/warrantypolicy.aspx

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.