Compatibility with Moto G 3 to connect through Wireless

Unable to connect to My Passport Wireless through wireless with my MotoG3 android device with version 6.0.1.
It displays only ‘Saved’ against the Wifi name. After selecting ‘Connect’ it displays ‘Authentication problem’.
Is WD My Passport Wireless compatible with Moto G 3?

Hi, i have not read any incompatibility issues with a Android device, have you been able to connect using another phone/tablet? Have you tried resetting the My Passport Wireless? Have you tried removing and adding again the Wireless connection?

Thanks for the revert.

Have tried it both ways. Moto G is able to connect with all other devices so also WD. The only issue is with them connecting with each other.

Have tried reset and also Forget and Add.

Doesn't work.

Had a Moto1 earlier. Did 't experience any issues.

Regards,

Sameer

I have the exact same problem. Everything is updated, but my moto x play is unable to connect to the hard drive. Quite frustrating, as I bought in that purpose !

Thanks Ya_Ltou, at least have someone who experiences a similar issue.

Extremely sad support team for such a critical device. The only response they have is that WD has no issues and we need to check with MotoG team.

Suprising that there isn’t a process to take our message to the Technical team who can investigate on this one.

Support case raised also goes to the same team you would have interacted earlier. Not sure why they don’t route it to some other country.

Hello Moto G 3 users,

Yes we are very interested in working with you to understand the wifi issues.
Please PM me your support case number and we’ll get and senior support person assigned.

Hi Brown,

Let me know if you require any further detail.

Regards,

Sameer

Hi Brown,

Is anyone from WD addressing this issue of Moto G users?

Regards,

Sameer

Hi SBrown - It’s been 3 weeks now. I haven’t heard from you on your progress on making My Passport Wireless compatible with Moto G3

Regards,

Sameer

Hello,

As it stands, the Motorola G3 with Android 6.0 is unable to connect via wifi to My Passport Wireless (2.4 GHz) and My Passport Wireless Pro (2.4 or 5 GHz) bands. We’re not aware of any wifi changes made with Moto version of Android on the G3,

Dear Moto G3 and G4 users:

  • connect to My Passport Wireless or Wireless Pro wifi using your Mac or PC
  • Go to networking and connect to your router (LAN) and enable sharing if prompt
  • With the mobile device on the local LAN, open the My Cloud App and you should be able to access your My Passport Wireless pro using the LAN IP address.

Hi Brown,

Can you elaborate on
Go to networking and connect to your router (LAN) and enable sharing if prompt

Do you want me to connect to the router LAN using the Cable?

Regards,

Sameer

My device is My Passport Wireless and not Pro.
Let me know how one can I enter LAN IP Address on My Cloud App as it only provides option to connect to local devices or Sign in. I don’t have any My Cloud ID

‘With the mobile device on the local LAN, open the My Cloud App and you should be able to access your My Passport Wireless pro using the LAN IP address.’

Also would help if you can share screen shots to help understand

Got it. Enabled Sharing in the Wireless properties

Somehow earlier with Sharing also it didn’t show the device in the My Cloud app.

Did you apply any fixes in the back end now?

I have the same problem here, but i cant solve it. I dont see the point of conect my HD to the pc just to be able to use my phone. Is there any solution to use my Moto G 3 to[quote=“SameerD, post:15, topic:181940, full:true”]
Got it. Enabled Sharing in the Wireless properties

Somehow earlier with Sharing also it didn’t show the device in the My Cloud app.

Did you apply any fixes in the back end now?
[/quote]

to my HD?

Dear Moto G3 and G4 users:

connect to My Passport Wireless or Wireless Pro wifi using your Mac or PC
Go to networking and connect to your router (LAN) and enable sharing if prompt
With the mobile device on the local LAN, open the My Cloud App and you should be able to access your My Passport Wireless pro using the LAN IP address.

Trust this should help. Enable sharing when you connet the Passport Wireless to your Wi-Fi router. It asks for option ‘Share Content on this Network’

Hi all,

I know that this is more than a year old thread, but if you still have this problem it may help you. I’ve already posted this to another thread, but as it appears in as many Google search hits as more likely someone to find it and resolve his problem and be happy using his MPW full featured.

Also it may help other people with Motorola phones having the same issue with the WD MPW/MPW Pro drives.
Last month I’ve bought 1TB WD My Passport Wireless. I was looking specifically for the first version original MPW as it is much more compact and light than the Pro successor.
Soon as I’ve got it I realized that I have the same problem connecting my phone to the MPW’s built-in Wi-Fi. My Phone is Motorola Moto G5S (with Android 7.1.1) and suffers from the same issue like the previous generations G3, G4. I guess that more Motos are affected.
Last few days I was very disappointed and angry about this problem and because there is no solution for more than a 2 years from WD…
I’ve started digging in this problem and finally yesterday I’ve found a reliable solution!
Here is a relatively short description how I’ve identified the problem and how I’ve resolved it.

I. Identifying the problem:
I’ve turned on the Developers Options in the Settings menu of my Moto G5S and than under Networking I’ve turned on “Enable Wi-Fi Verbose Logging”.
This showed me that phone attempts to connect to the MPW’s Wi-Fi it constantly gets “NETWORK_SELECTION_DISABLED_AUTHENTICATION_FAILURE”.
As I was unable to think of how to get more error logging from the phone I looked at the logs of the MPW. They could be downloaded under the Support tab\System Reports in the MPW’s Dashboard, when you connect to it with a PC.
When I’ve downloaded the .zip file with the Logs I’ve extracted it and in the file “rsysmessages” (Open with Notepad or text editor) I found multiple connection errors from my phone.

There were repeating error lines with the MAC address of my phone’s Wi-Fi:
MyPassport hostapd: wlan1: STA “Phone’s Wi-Fi MAC address here” IEEE 802.11: authenticated
MyPassport hostapd: wlan1: STA “Phone’s Wi-Fi MAC address here” IEEE 802.11: associated (aid 1)
MyPassport hostapd: wlan1: STA “Phone’s Wi-Fi MAC address here” IEEE 802.11: disconnected due to excessive missing ACKs
MyPassport hostapd: wlan1: STA “Phone’s Wi-Fi MAC address here” IEEE 802.11: deauthenticated due to local deauth request

The I’ve started searching in Google for the “disconnected due to excessive missing ACKs” error and soon found that there could be an option for ignoring this behavior, as the other side of the connection may not process these awaited ACKs.

II. Resolving the problem:
As the internal system driving the MPW is some Linux, I’ve first enabled the SSH access to the MPW trough the Dashboard under Admin section.
I’ve used Putty (I’m using Windows PC) to make SSH connection to the MPW using the default internal IP of the MPW (192.168.60.1, credentials are provided when SSH is enabled in Dashboard).
Then I’ve searched for a config file for the Wi-Fi and found it in /etc/hostapd/. File is named “hostapd.conf” and in it almost et the bottom of the file there is the option preventing most Moto phones from connecting.
The option is called “disassoc_low_ack” and by default it is set to “1” (disassoc_low_ack=1). I’ve used “vi” in the PuTTy session to edit the “hostapd.conf” file and changed the option to 0 - disassoc_low_ack=0. Saved the file and rebooted the MPW.
After the reboot I was able to connect to the MPW’s Wi-Fi with my Moto G5s without any issues. Connection is stable and haven’t had no dropouts at all ever since.

I guess after every Factory reset of the WD MPW you have to do this change every time to re-gain connection to the MPW’s Wi-Fi, but this should not happen often.
I hope that someone at WD sees my post and if they still support the original MPW may consider this fix and release a new firmware update.
I guess some models of Xiaomi may suffer from the same problem also there may be other phone brands and models having same or similar issues.
Also I suspect that the latest versions of the MPW - Pro and SSD may suffer from the connection issues with some phone brands and/or models. Examining the Logs from the MPW and altering the options in the Wi-Fi’s config file may resolve most of these connection issues.

I hope this will help someone and I hope if this solution works for more people that it will spread over the Internet so more people may become happy with their purchase of WD MPW/MPW Pro!

Regards,
Daniel