I recently upgraded my Comcast modem/router and after I did that, I lost the ability to pull up My Cloud using File Explorer. I can use the “app” to access, as well as the browser, but I’ve always preferred Windows File Explorer to view the files on the My Cloud as I would any other attached drive to my PC.
When I open the “Network” portion in the left-hand menu of File Explorer My Cloud is no longer listed as an attached “Computer” (as it used to), but as a “Media Device” (which, if I try to open, pulls up a browser window with a “Twonky” interface that I’ve never seen before). I had “pinned” the URL to the My Cloud to File Explorer some time ago (10.0.0.xx) and when I click that I do get to see the file folders in the My Cloud. However, if I try to open any of those folders to access any of the content (pictures, videos, music, etc.) I get an error message from Windows stating: “…is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions. A device attached to the system is not functioning.”
So, obviously something happened when I changed the Comcast modem/router but I’m not sure how to correct.
Hi Bennor…thanks for your reply! To answer your questions:
Q: Did you previously configure the My Cloud for a static IP address?
A: Not to my knowledge…
Q: Have you checked the router to see if it is handing out an IP address to the My Cloud and what that IP address is?
A: Yes. IP address the router assigned now is the same as it was previously…
Q: Can you access the My Cloud Dashboard using that router issued IP address?
A: Yes
Q: Have you tried restarting/rebooting the My Cloud?
A: No. Do you think that might help given that the issue seems to be with Windows and not the My Cloud?
Q: Have you tried performing a 40 second reset?
A: Would that be the same as restarting/rebooting the My Cloud or is that something entirely different? (Don’t think I’ve done a reset before…)
A reset may or may not fix your issue. A reset can sometimes fix weird issues.
One other suggestion. Power down/shut down the My Cloud, the computer(s)/devices, and the router. Then wait five to ten minutes. Then power on the router and wait for it to boot up and stabilize. Then power on the My Cloud and wait for it to stabilize with a blue front LED. Then power on the computer. Then check if the computer still doesn’t see the My Cloud.
Also, if the computer/device is connecting via WiFi check to ensure that WiFi isolation or something similar isn’t enabled on the router. also ensure one isn’t connecting to the “guest” WiFi network which is often isolated from the rest of the local network.
I’ll give the power down/shut down a shot but keep in mind, my PC can SEE the My Cloud just fine. It’s just not giving me permissions to access the individual files (the “.jpg”, “.mp3”, etc) when I click on them.
That would appear to be a different problem then what you initially posted about.
So what is the specific issue? Windows File Explorer not seeing the My Cloud OR being unable to open files found by Windows File Explorer?
Note that in Windows File Explorer one should typically (at least) see two different icons for the My Cloud. One for browsing files on the My Cloud and one for the media server on the My Cloud.
My Cloud file server icon in Windows File Explorer:
My Cloud media server (DLNA) icon in Windows File Explorer:
It’s a little of both but what you describe at the end of your post is exactly my problem. I do NOT see the “My Cloud” file server icon in Windows Explorer but DO see it as a “media server”. Additionally, I had “pinned” the IP address in File Explorer under “Quick Access” some time ago. I am still able to access the drive that way (the address bar in File Explorer shows the PC “icon” and reads “[PC icon]>Network>10.0.0.21”) and I see the folders below (“personal” folder, “Public”, “Smartware” and “TimeMachineBackup”); and I can open these folders. It’s just when I go to open any of the individual files I get the error regarding permissions.
