Can not create rma

I have no idea how to contact someone. I have a passport under warranty. I started entering the rma and it said I needed a printer connected. So I closed the window and connected my printer. I went back to resume the rma and it is saying rma already started but not letting me resume. I tried to enter a support ticket and it’s wanting a cloud version and I don’t use the cloud. Can someone help me with my rma?

Hi @ElectricJungle,

Please use the link below for RMA instructions for the replacement of your drive:: Get a Warranty Replacement, Power Supply, or USB Cable for your WD Product

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: