Up until now I have been using the drive without a hiccup, however from this evening I haven’t been able to access the drive on my Mac, whilst connected to my home network. I can still access the drive and all my files remotely, but not through the finder on my Mac. The drive is still visible under shared devices in finder, but all I get is connection failed. The LED on fron if the drive is green and as far as I can tell everything else is in order. Everything appears to work, expect for accessing the drive form my Mac. The installation wizard will still discover the drive and seemingly install it, but when I hit ‘Open in Finder’, I get the message “There was a problem connecting to the server. The share does not exist on the server. Please check the share name and try again.”
Is there a way I can completely remove the drive form my Mac in order to perform a clean install, without erasing my data, is this likely to help at all?
The only option I have when I right click the drive , under the shared section, is ‘Open’ and ‘Get Info’. Open does nothing and get info is of no help.
When I log into the UI I am told the network link is down, or has become intermittent. Are there any router settings that may need changing?
OK so I just got off the phone to WD support, who had me try to connect to the drive a few different ways, to no avail.
The light on the front of the drive is still green and the UI indicates there is still data on the drive, but for whatever reason, I cannot access it.
What are my options for retrieving this data? I am pretty sure, at least I am hoping, it is not corrupt. If I was to open up the case would I be able to access the HDD and copy the data onto another device? Will I then be able to put the drive back together?