You’ve told me something I really didn’t want to hear! Which I’ve been worried about. I have parts for a second Ryzen build (a media pc), and I have recently bought 6x 14TB Red Plus drives for it (as well as 6x previous 4TB Red drives), I was hoping the issue was just with the Blue drives in my first build, but in the back of my mind I’ve been worried about whether I’ll get errors on the Red’s. No-one had mentioned about issues with the Reds with the WHEA errors so I convinced myself I’d be ok with them.
Its funny you say about the RMA’s, I’ve already had offers from manufactures to send back my Memory, my Motherboard, my GPU, and my CPU (as I did initially think it was one of these things causing the issue). It was only the fact I had spare parts for my second build that I’ve been able to swap them all over – and the errors still happen at the same frequency. The only thing I hadn’t swapped over was the motherboard as this is a hassle, but I do plan on doing this next week. I also have a Toshiba 3.5” drive I’m going to try to see if that gives an error. (but every other HDD I own is Western Digital). It made no difference with a different GPU (Nvidia or Radeon), tried different brands of memory, and a Ryzen 5 3600 and a 7 3700x CPU, nothing made any difference. Frequency of errors exactly the same, no matter what parts were used.
Its useful you mention about the two errors each time with two drives, I had mainly been getting three errors most of the time, and I have three of the same Blue drives, I had hoped maybe it was just one dodgy drive, that was throwing out three errors, but from what your saying its likely its all three drives giving one error each.
You were fortunate (I say that jokingly), in the fact that your errors appeared within 30 minutes, (so for testing purposes its quite quick), I’ve had to wait 2 or 3 days after each change to see if an error still appears, so its been very time consuming. So if I turn my computer off daily, id never get any errors.
I’m glad you can forgot about it, Id like to be able to do the same but its driving me mad, I cant seem to let it go. Probably to the point if I get the errors on the second build with my Red drives, then I’ll get rid of the Motherboard and CPU, and go over to Intel. Although system is completely stable, I don’t was to risk an issue with data corruption.
I do have a WD SSD drive in my system, and that hasn’t shown any errors, its just the 3.5” drives.
So I get an error every 2 or 3 days, strangely I had a period of 5 months with no errors at all, I’ve gone back and looked at logs and all sorts to see if I can work out why, and I cant seem to find any reason for it. This was before I realised I was getting the errors, so maybe I had upgraded the BIOS or something and it stopped the errors. I have tried the BIOS’s again that I thought I had in the past and I cant seem to get the errors to stop though.
Another thing I noticed was that I only seem to get a maximum of three errors (so possibly one per drive), regardless of how long I have the computer on for (I had computer on for 10 days testing it, had the initial error after 2 or 3 days, then no further ones). So what ever is causing it, is only causing it to do it once. Certainly over the last few months while I’ve been testing it, I notice the errors tend to come up more often than not around the 36 hour mark, which is strange.
Can I just ask a few questions:
What brand of motherboard do you have. (mine is ASUS X470 Crosshair Hero VII, so is the second one I have).
Do you run HWinfo program for monitoring (I just found out there was a known issue it was causing WHEA errors with GPUs, something to do with the sensors on long term monitoring, I think I’ve always had it running in the background).
Any correlation with your errors to the computer going to sleep (according to event viewer the first 3 months worth of errors I had happened just after the system woke from a sleep state each time), I havent had it sleep for about a year now and still got the errors though. As my errors happen after quite some time, I did wonder if it had anything to do with the drives waking / sleeping.
Is your Red drive the normal one, or are they Plus or Pro (my recent ones are Plus, the older ones are just the standard Red ones before they reclassified them).
What brand of PSU do you use. (mine is a BeQuiet, straight Power 11 750w).
Are you using Windows 10 or 11. (I’m on windows 10, at some point soon I will test on Windows 11).
Were yours Event ID 1 errors?
Thanks for replying, any info is helpful.
