Brand new My Book Live 3TB only reporting 2TB

I just purchased a brand new My Book Live 3TB from Best Buy and the drive is only reporting to have a total of 2TB in the Dashboard.  From instructions from an older thread, I logged into the drive using ssh and executed the command of “hdparm -qi /dev/sda” and received the output below that seems to show a 3TB drive installed.  Even after doing a full restore, it’s only showing 2TB.  Any ideas what’s going on?

Model=WDC WD30EZRS-11J99B1, FwRev=80.00A80, SerialNo=[REMOVED]
Config={ HardSect NotMFM HdSw>15uSec SpinMotCtl Fixed DTR>5Mbs FmtGapReq }
RawCHS=16383/16/63, TrkSize=0, SectSize=0, ECCbytes=50
BuffType=unknown, BuffSize=unknown, MaxMultSect=16, MultSect=off
CurCHS=16383/16/63, CurSects=16514064, LBA=yes, LBAsects=5860533168
IORDY=on/off, tPIO={min:120,w/IORDY:120}, tDMA={min:120,rec:120}
PIO modes: pio0 pio3 pio4
DMA modes: mdma0 mdma1 mdma2
UDMA modes: udma0 udma1 udma2 udma3 udma4 udma5 *udma6
AdvancedPM=no WriteCache=enabled
Drive conforms to: Unspecified: ATA/ATAPI-1,2,3,4,5,6,7

Have you updated firmware yet? If you mount the Public share on your PC, how big is the share reported to be?

It’s not finding any newer firmware.  Mounting Public share to PC shows 1.80TB free of 1.80TB.  I even tried full restore which took about 5 hours.

In SSH, issue these commands and capture the output.

cat /etc/fstab

cat /proc/mdstat

cat /proc/partitions

df

Below are my outputs to the commands.  I do appreciate the help but I’m thinking I’ll just need to exchange it at BB, which is a hassle for me.

cat /etc/fstab

proc /proc proc defaults 0 0
sysfs /sys sysfs defaults 0 0
tmpfs /tmp tmpfs rw,size=50M 0 0

/dev/md0 / ext3 defaults,noatime,nodiratime 0 0

cat /proc/mdstat

Personalities : [linear] [raid0] [raid1] [raid10] [raid6] [raid5] [raid4]
md0 : active raid1 sda2[1] sda1[0]
1999808 blocks [2/2] [UU]

unused devices:

cat /proc/partitions

major minor #blocks name

8 0 2930266584 sda
8 1 1999872 sda1
8 2 1999872 sda2
8 3 500736 sda3
8 4 1948998656 sda4
9 0 1999808 md0

df

Filesystem 1K-blocks Used Available Use% Mounted on
/dev/md0 1968336 1004944 863404 54% /
tmpfs 51200 0 51200 0% /lib/init/rw
udev 10240 6720 3520 66% /dev
tmpfs 51200 0 51200 0% /dev/shm
tmpfs 51200 3584 47616 7% /tmp
ramlog-tmpfs 20480 2176 18304 11% /var/log
/dev/sda4 1941348672 2971264 1938377408 1% /DataVolume

Yeah, that’s definitely messed up.   The system does recognize that it’s a 3TB drive:

cat /proc/partitions

major minor #blocks name

8 0 2930266584 sda

(2930266584 * 1024 = 3,000,592,982,016 bytes)

But the user partition is only 2TB.

8 4 1948998656 sda4 -> 1,995,774,623,744 bytes

Yeah, I can’t see fixing this in any easy sense…  Something apparently got screwed up at the factory in a config file somewhere, especially if a FULL RESTORE doesn’t fix it…