Brand new My Book Live 3TB only reporting 2TB

WD Legacy Products My Book Live
1

I just purchased a brand new My Book Live 3TB from Best Buy and the drive is only reporting to have a total of 2TB in the Dashboard.  From instructions from an older thread, I logged into the drive using ssh and executed the command of “hdparm -qi /dev/sda” and received the output below that seems to show a 3TB drive installed.  Even after doing a full restore, it’s only showing 2TB.  Any ideas what’s going on?

Model=WDC WD30EZRS-11J99B1, FwRev=80.00A80, SerialNo=[REMOVED]
Config={ HardSect NotMFM HdSw>15uSec SpinMotCtl Fixed DTR>5Mbs FmtGapReq }
RawCHS=16383/16/63, TrkSize=0, SectSize=0, ECCbytes=50
BuffType=unknown, BuffSize=unknown, MaxMultSect=16, MultSect=off
CurCHS=16383/16/63, CurSects=16514064, LBA=yes, LBAsects=5860533168
IORDY=on/off, tPIO={min:120,w/IORDY:120}, tDMA={min:120,rec:120}
PIO modes: pio0 pio3 pio4
DMA modes: mdma0 mdma1 mdma2
UDMA modes: udma0 udma1 udma2 udma3 udma4 udma5 *udma6
AdvancedPM=no WriteCache=enabled
Drive conforms to: Unspecified: ATA/ATAPI-1,2,3,4,5,6,7

2

Have you updated firmware yet? If you mount the Public share on your PC, how big is the share reported to be?

3

It’s not finding any newer firmware.  Mounting Public share to PC shows 1.80TB free of 1.80TB.  I even tried full restore which took about 5 hours.

4

In SSH, issue these commands and capture the output.

cat /etc/fstab

cat /proc/mdstat

cat /proc/partitions

df

5

Below are my outputs to the commands.  I do appreciate the help but I’m thinking I’ll just need to exchange it at BB, which is a hassle for me.

cat /etc/fstab

proc /proc proc defaults 0 0
sysfs /sys sysfs defaults 0 0
tmpfs /tmp tmpfs rw,size=50M 0 0

/dev/md0 / ext3 defaults,noatime,nodiratime 0 0

cat /proc/mdstat

Personalities : [linear] [raid0] [raid1] [raid10] [raid6] [raid5] [raid4]
md0 : active raid1 sda2[1] sda1[0]
1999808 blocks [2/2] [UU]

unused devices:

cat /proc/partitions

major minor #blocks name

8 0 2930266584 sda
8 1 1999872 sda1
8 2 1999872 sda2
8 3 500736 sda3
8 4 1948998656 sda4
9 0 1999808 md0

df

Filesystem 1K-blocks Used Available Use% Mounted on
/dev/md0 1968336 1004944 863404 54% /
tmpfs 51200 0 51200 0% /lib/init/rw
udev 10240 6720 3520 66% /dev
tmpfs 51200 0 51200 0% /dev/shm
tmpfs 51200 3584 47616 7% /tmp
ramlog-tmpfs 20480 2176 18304 11% /var/log
/dev/sda4 1941348672 2971264 1938377408 1% /DataVolume

6

Yeah, that’s definitely messed up.   The system does recognize that it’s a 3TB drive:

cat /proc/partitions

major minor #blocks name

8 0 2930266584 sda

(2930266584 * 1024 = 3,000,592,982,016 bytes)

But the user partition is only 2TB.

8 4 1948998656 sda4 →  1,995,774,623,744 bytes

Yeah, I can’t see fixing this in any easy sense…  Something apparently got screwed up at the factory in a config file somewhere, especially if a FULL RESTORE doesn’t fix it…