Post URL:
Tincidunt Praesent - #34 by BarnStomer
Post Text:
I spoke with a tech. last night and he has escalated it to a level 2 tech. which is supposed to call today. My problem is I don’t need them to tell me I need to replace the drive because it is the only thing that was changed and I have never had this issue prior to putting the new drive in. My question is has the quality of their drives gone down this much or do they have bugs in the GOLD series. I am getting to the point of putting one of my new old stock 1TB Blacks in the case and change my storage strategy. It is an absolute pain to change the drive out in my desktop due to the physical location of the computer.
BTW, which brand & model have you been considering. That may be my next move too.
Also, which external case (Brand & Model) are you using that supports the 4TB drives?
5/11 11:00am EST
Well, I just called and they said it may be a power issue and wanted me to try drive in another computer. Told them in effect I had already done that by using another 4TB Gold in this computer and it did not have the issue and if it was a power issue it was the fault of the drive, not the computer. They recommended REPLACING the drive again and possibly going with a 4TB Black instead.
As I said in an earlier email it sure looks like WD has lost the formula on making good HD’s. I have never experienced this many issues on NEW hard drives.
Notes: User was contacted by support and was not satisfied with way issue was handled
