123_123 -- 05/08/2017 -- ts

[ERmorel]

Post URL: Hard Decision (WD Gold VS WD Black) - #17 by 123_123

Post Text:
And 2TB that I’m gonna buy:

Data transfer rate (max) - Host to/from drive (sustained)
Gold: 200 MB/s
Black: 164 MB/s

Cache (MB)
Gold: 128
Black: 64

Acoustics (dBA) - Idle
Gold: 25
Black: 29

Acoustics (dBA) - Seek (average)
Gold: 28
Black: 34

Such a horrible support! after creating my case first wd support sent me to wd shop support but they replied that I should ask the first support… I guess if I’ll come in their shop and ask fo consultation they’ll say like ask that guy he probably knows but he’ll say nono ask that guy it’s him who can help you etc xD

Notes: User said that support sent him to the WD Online store support and they sent him back to the WD support.

[ERmorel]

123_123
042417-11984297
https://na37.salesforce.com/5000P00000aK8AVQA0?nooverride=1

United Kingdom

[Bill_S]

Escalated to James for review. Agent could have done what I did, but didn’t. We’ll see what the policies are for this.

[Bill_S]

Further review shows that we did send spec information. However, user was frustrated by being given the run-around by support. User has all the information he is going to get. Solving.