WD Community

After update video flickers and cuts out

I did some searching but couldn’t find anything on this topic. I’ve had my live plus for a couple years now and have kept it at the original firmware version. I was dumb enough to update it last night and ever since the video will flicker randomly. Sometimes it just jumps around a bit, other times it completely goes black. I have narrowed it down to the player itself after eliminating all the other components (stereo, tv, cables, etc).

Anyone have any trouble with this? The audio keeps playing with no trouble but the video thing makes the unit totally unusable.

Thanks,

Andy

Try different file types to see if the problem appears in all of the files.

If only certain file types make sure to post the media info.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.