A Fix: The Orange Circle of Death?

I got no problem with TuneIn, and that’s my most used app. As long as you have orange circle, it’s fixable.

Well the orange crcile is there - all song/film/photo files have been removed.

I could live with it if it streamed Slingbox and Tunein.

But it won’t handle Tunein.

Followed instructions to do a roll back ad it won’t see the files on the USB drive.

I really want to save this - but it’s looking like it is time to give up.

I can’t sell it because I know it’s a dud.

What is the problem with rolling back? Did you tried both USB ports?

foetus wrote:
I got no problem with TuneIn, and that’s my most used app. As long as you have orange circle, it’s fixable.

It would probably help if everyone posted what Firmware Revision they are running ?

If you’re rolling back don’t forget you need to open the file wdtvlivehub.ver and edit the VERSION= line to a higher version then is currently installed on the HUB or it won’t update…

flhthemi wrote:

If you’re rolling back don’t forget you need to open the file wdtvlivehub.ver and edit the VERSION= line to a higher version then is currently installed on the HUB or it won’t update…

 

 

 “Rollback Firmware” … the *.ver files have already been *edited* to a higher number (ie. 4.xx.xx)

http://wdc.custhelp.com/app/answers/detail/a_id/5860/~/how-to-roll-back-the-firmware-on-a-wd-tv-live-hub-media-center,-wd-tv-live

eg. Rollback Releases  … (i downloaded a couple to verify)

Firmware 3.11.10   = VERSION=‘4.11.10’

Firmware 3.10.09   = VERSION=‘4.10.09’

Yeah I know that, was just thinking he might have got just the update FW and not the Rollback FW…Still, good thinking!

I tried the rollback firmware without being able to load. I assume I am doing it correctly - but any advice here welcome.

More crucially, after doing a complete reformat, I did a basic test. I played Tunein radio for 30 minutes.

I then couldn’t stop the stream or open another station within the Tunein listing.

By chance I wondered how old is this unit, because this is a replacement sent to me after getting the same issue last year.

So - it’s still under warranty!

I am currently in discussion with the WD Support Team to find a solution. I’ll keep you updated here.

maxcat wrote:

I tried the rollback firmware without being able to load. I assume I am doing it correctly - but any advice here

____________________________________________________________________________________________

 

If you were doing it correctly then you would have successfully rolled back by now. :wink:

 

First Important Question:  please post the link to firmware you downloaded (to make sure you’re using the correct one)

 

Also, what Firmware are you running now ?

 

P.S. Reformatting the HDD will do diddly squat … it has nothing to do with “Online Services”  (in fact the Live Hub will still operate even if you remove the hdd)

 

 

1. small flashdrive (2,4,8 GB) formatted FAT32 … completely empty

 

2. download rollback firmware: eg.  http://download.wdc.com/wdtv/wdtvlivehub_rollback_3.11.10.zip

 

3. extract all 4 files onto the root of the flashdrive ie. No Folders

 

so you should only have these on the flashdrive

 

wdtvlivegen3.bi2

wdtvlivegen3.bin

wdtvlivegen3.fff

wdtvlivegen3.ver

 

4. Before inserting the flashdrive … check the detect New Firmware setting is “On”

Setup > System > Auto Detect New Firmware > On

 

5. Power off the WDTV (Press and hold Standby button for 5 seconds … switch off at the mains power)

 

6. " Safely Remove" the USB flashdrive from your PC and Insert the flashdrive into the front or rear usb input

 

7. Power On the WDTV

 

8. New Firmware should now be detected “New Firmware” notification will appear in the Home Menu. Press OK.

If you do not see the “New Firmware” notification … Start over at Step 1 using a different Flashdrive.

Use a different Brand / Capacity or Speed.

 

9. wait until finished

 

10. when finished (optional) disable the New Firmware notification

Setup > System > Auto Detect New Firmware > Off

 

11. It’s also recommended after a Firmware Rollback (or upgrade) to do a *Factory Reset*

  Setup > System > Device Reset > Reset All Settings Back to Factory Default

 

1 Like

Thanks Joey. This time I got it - the Firmware ON setting was off. But it showed after I made the change.

OK - so I’m now 30 minutes in and I have been able to turn on and off stations on Tunein. That is first base stuff. But it is promising so far!

More after a full day - but it’s a good start…hope it continues!

Sorry guys - 20 minutes, stalled, Orange Circle in full mode. 

Unplug at wall socket to reboot, recover control and set for another go round.

 So out of total frustration, I bought a brand new WD TV Personal Edition. (Miracast in Blue Box model).

Within 30 minutes - the exact same failure; Orange Circle after playing Tunein and loss of control. Total reboot required with power off/unplug.

I figured. It has to be my network. There is something causing the problem in my system - there’s nothing else it could be. So more time spent plugging and unplugging other devices to find the culprit because it just couldn’t be a brand new WD TV.

So after a few hours, I gave up and went to find if anyone else had the same thing on their brand new WD TV PersonalEdition

Look what I found:

http://community.wd.com/t5/WD-TV-Live-Streaming/Issues-using-services-and-then-trying-to-play-a-video-file/td-p/811747

Now that you have the WD TV Personal Edition, there is something you can try which may solve the problem.

It did me after a short test.

What happened ?  Watching Youtube and letting it “auto play” … upon exiting the Youtube app terrible slowdown and a bit unresponsive.

So, i tried something (i’ll explain in a minute) … tried Youtube again for about 30mins on “auto play” … exited the Youtube app … and low and behold … No slowdown, and the unit was quite responsive.

What did i do ?

Created a 128MB Swap File (or Page File)  :smiley:

(it’s configured in the WDLXTV webend gui)

But you have to use WDLXTV firmware

http://forum.wdlxtv.com/viewtopic.php?f=23&t=8974

  • Totally safe: I assisted KAD79 with it for several weeks in testing
  • Not permanent: runs off a Flash Drive, remove Flash Drive, reboot to run Official Firmware.
  • But, remember the “Swap File” is created on the Flash Drive, so you must leave it inserted.
  • Yes, it is possible to create a Larger Swap File eg. 256MB, 512MB … but it takes a very long time
  • eg. 128MB Swap File creation took roughly 1-2 Hours (maybe even longer)

So, in my quick testing the Swap File seemed to help … you’re welcome to try it, what have you got to lose ? :smiley:

P.S. If you have any questions, i’ll be happy to assit … but please post Questions on the WDLXTV site   (not here)

P.P.S. Development of WDLXTV for the WDTV Live Hub … is in progress (but, nothing yet … couple of hurdles to overcome)

Thanks Jamie, but I think I’m done.

The WD TV product is fatally flawed. I’ve now had 4 of them and each and everyone has exhibited the same fault - the Orange Circle of Death requiring unplugging to retart and control.

The final straw? The brand new Personal Edition model that I still can not play reliably out of the box.

I wish there was a level of integrity from WD TV to apublicly cknowledge to its customers the product is faulty and should be recalled for a permanent relaible fix.

I’m done.

So, you’re not even gonna attempt what i described above ?  Which could potentually solve the problem ?

Oh, well … no probs, i guess some people are not prepared to try everthing they possibly can before throwing in the towel…

By the way, my name is “Joey”  not  “Jamie”  :wink:

Here is what worked for me: clear the media library.  Don’t know why, but, it’s worked for me in the past.  Try this:

Setup -> System -> Media LIbrary -> Clear Media Library -> Yes

Good luck mate.

Well, I’ve developed a symptom similar to yours.  My wdtv live hub will play movies fine for a while, then it will stop playing any file.  You can view the file listing, but, when you start to play a file - the spinning circle of death shows up and it doesn’t do anything.  You can back out from there and view the file listing, but, it won’t play a movie from there.

A reset will get it back to operating, but, after a while it exhibits the same problem.  Clearing the media library is not fixing it this time.

So, I’m moving on and checking out the new android boxes, like the units from Matricom or Minix.  Would be interested in hearing if anybody has tried them out.

toejam wrote:

Well, I’ve developed a symptom similar to yours.  My wdtv live hub will play movies fine for a while, then it will stop playing any file.  You can view the file listing, but, when you start to play a file - the spinning circle of death shows up and it doesn’t do anything.  You can back out from there and view the file listing, but, it won’t play a movie from there.

 

A reset will get it back to operating, but, after a while it exhibits the same problem.  Clearing the media library is not fixing it this time.

So, I’m moving on and checking out the new android boxes, like the units from Matricom or Minix.  Would be interested in hearing if anybody has tried them out.

That’s what I did…still not perfect but more better. :wink: Having the flexability of a mini PC is nice. Using XBMC/Kodi even better. Still, it’s not 100% but getting there…

This might be a fix for the spinning circle of death (scod), found it on another wdtv forum:

http://community.wd.com/t5/WD-TV-Live-Live-Plus/SOLVED-WDTV-Live-8-TB-NAS-freezes-after-watching-not-able-to/td-p/173922/page/4

I don’t have a QNAP NAS, but, do have a Synology NAS, and started having wdtv live hub issues when I added it to the network. I disconnected the wdtv live hub from the network and it went back to working flawlessly. Hooked it back up to the network and started having the scod issues again. Going to have to find out how to shut down upnp port forwarding on the Synology NAS.

This is just food for thought:

My Hub is no longer being used as a media player it’s just connected to the network for storage. BUT when it was being used for media I had the SCOD problem too. I also run a PlayOn server. That started exibiting problems where it would fill empty .txt files ment to be used to store links to video’s that you choose as favorites. The links were stored in the associated .txt file. As it turned out, I had purchased a LG “Smart” TV and added it to the network. This was a mistake that I didn’t discover for many months. The way in which LGs DLNA software works is what caused these problems with PlayOn and so I had to issue a static IP to the TV and block the IP of the TV from the PC hosting PlayOn and the issue stopped. I only happened upon this discovery when I noticed that when the TV was removed from the network PlayOn was OK.

So…this MAY have been my problem with the SCOD. I don’t know for sure because by the time I had discovered this I had already removed the Hub as a media player and replaced it with something else so I could use XBMC. Which also reminds me that somewhere I read that other people with LG TVs had issues with XBMC and the LG TVs that were, I think, causing addons to startup and run on their own! It all has something to do with the way the TV gleans the DLNA info from servers.

If you have a smart TV and the SCOD problem, try removing the TV from the network and see what happens…whew, I really did try to make this short… :slight_smile: