Hello all,
Purchased a WD My Passport Ultra in December 2018 for the purpose of storing recorded video game footage. Have been using the hard drive for a month with no problems and recently just filled the external drive a little over half way.
Soon after filling the hard drive over 50% I started getting an error saying that the transfer speeds to my external hard drive were to slow for recording and were causing frame rate problems. So I switched and starting recording directly to the internal hard drive and no longer had the problem. Afterwards I can transfer the video files to the external hard drive still, but the transfer speeds start around 100 mb/s for about 10 seconds, but then drop to under 25 mb/s and will fluctuate from 25 to 10 mb/s.
I ran the Data Lifeguard Diagnostic Tool and ran the quick and extended scan, and both passed.
I contacted Technical Support and when told the sizes of the files were in the range of 10gb - 50gb, was told it was common for slow transfers speeds at that size of files. even though when I originally got the drive the speeds were much quicker.
I have not tried replacing the Type-C Cable or reformatting the external hard drive.
Please let me know if anyone has any information that could assist
Thanks All!