2x WD MyPassport recognised as CD drives by PC but NOT by laptop

Hi. I have 2x 4TB Western Digital MyPassports (identical), both of which suddenly think they’re CD drives on my PC. I’ve found some advice online, but none of it quite fits because the people with the problem say their external HDDs get recognised as a CD on all PCs/laptops, whereas mine are absolutely fine on my laptop. So I’m thinking it must be something about my PC. Any ideas?

Hi @marvindash,

Please be informed that My Passport is compatible with Windows® 10 or Windows® 8.1 and Chrome OS.

For more information please contact the WD Technical Support team for best assistance and troubleshooting:

Hi Keerti_01,

Many thanks for your response. I contacted them as suggested back on 22 November but have not even had an acknowledgement of my query or any indication as to what kind of time frame to expect. I am wondering how long it will take to get a response. Would you be so kind as to find out what is happening and set my expectations accordingly? I would really appreciate that.

Thanking you in advance.

Kind regards,

William Kelly.