My Book Elite Software update 2.4.14.13 will not download

[cat0w]

You may want to check out this forum post on the same subject.

Smartware Update Stops and Won't Install

I have just received a notification that there was an update to my Smartware Pro software. I clicked the message to accept the update and a window for WD Software Download appeared. It has a progress bar indicating that it is processing WD_SmartWareInstaller_2.4.14.13.zip but there has been no progress in the window. Task manager also shows zero CPU usage. What do I need to do to get it to run? I am running Windows 10

cat0w
USA