I have a MyCloud, bought 2017, which has suddenly disappeared from the network. It was upgraded to os5 some time ago without problem, but now it is nowhere to be seen. I’ve tried a different ethernet cable (direct to router) but still no show. A second MyCloud on the same network is still working no…

Thank you for your reply. LED shows solid blue as normal, ethernet connection shows green as normal, MyCloud has been operating successfully with OS5 but has now disappeared. It occurs to me that for the last few weeks I have had to reboot it each morning for it to be accessed by my music system. Ma…

How would I know whether it’s indexing? It has just disappeared entirely.

[image] Keith_Clarke: … last few weeks I have had to reboot it each morning … Each time you reboot its possible (likely?) the My Cloud is starting the indexing all over again. Indexing under OS5 has been widely reported to lock up some My Cloud units rendering them unusable, inaccessable, whi…

Thank you, but I have no access to the dashboard as there is no trace of My Cloud existing at all now on my PC.

You may have to wait till the indexing is finished if it is the cause of the inability to access the My Cloud Dashboard. The following WD Knowledge Base Article has a few entries for various My Cloud Dashboard issues that may or may not be relevent. My Cloud OS 5: Online User Guide and Solutions h…

Thank you. How long should indexing take, with about 750GB used? I do have two My Clouds on the network but they are differently named. They were both updated to os5 apparently without problem. When the dodgy one disappeared, I could not locate it on the network using the IP address.

Indexing time varies. Could take a few minutes, an hour, five hours or a day or longer. Part of how long it takes comes down to the number of files to be indexed and the My Cloud model (hardware/RAM). One can try “pinging” the IP address for the My cloud and see if it returns a response. That will …

Pinging gets ‘destination host unreachable’ so I guess I’m out of luck there. I’ll leave it on, ignored, for a few days and see whether it comes back to life. I did open a support case, more in hope than expectation.

Is there a way of resetting My Cloud and starting over? All the data is backed up elsewhere.

WD Community

Has MyCloud died?

NAS and Personal Cloud My Cloud Single Bay

cat0w July 23, 2021, 4:59pm 2

@Keith_Clarke
What is the LED on the front doing, if anything? What are the LEDs on the back doing, for the ethernet cable and the LEDs when you connect to your router?

If you use Windows, have you already checked this? It’s needed for OS5 too.

Get My Cloud to show in Windows 10 File Explorer Network - My Cloud OS 3 Personal Cloud Storage / My Cloud - WD Community

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