After completing a full factory restore on a 2TB MyCloud, it still shows 1.74TB free of 1.78TB. I thought the full factory restore would have wiped out all files and done a low level reformatting of the drive. How can I make sure that none of the old data can be retrieved by a hacker?

Not an expert as I am still learning about this whole WDC Private / Personal Cloud Scheme. The Full Restore does a low-level format so “ALL” Data will be securely erased and your My Cloud™ will be restore to factroy level configuration. http://community.wd.com/t5/My-Book-Live/Low-level-formatting…

From the My Cloud dashboard, when you click on the Capacity panel lower right arrow, where do you see that the space is being used? See page 44 of the manual for more information. http://www.wdc.com/wdproducts/library/UM/ENG/4779-705103.pdf#page=49

The dashboard shows 2TB of free space (it is a 2TB drive). However, Windows explorer shows “1.74TB free of 1.78TB”. Why is that? Please let me know if data is irretrieveably erased after a Full Factory Restore. Thanks

How long did the restore take. My 3Tb unit has been “restoring” for 13 hours with no sign yet of finishing anytime soon.

About 30h for a 4TB so I’d guess more than 24h for a 3TB

I have been doing a full factory restore on a 4tb my cloud watching that little spinning wheel go around for 24 and 1/2 hours so far and am started to get a little nervous. What can it possibly be doing to a hard drive that would take it that long? The timer only goes to 24 hours so it started all o…

If you log in using a second browser, you should be able to see a percentage meter for a period of time. Also, if you are restoring from an attached backup USB drive, it takes forever as well. I just finished spending 5 days going through the process of system restore followed by a safepoint restor…

According to my own experience I can tell that the time that it takes to perform that low-level format is closely related to the amount of data that was on the drive at the time of hitting the restore button, obviously. After a session of 8+ hours I’ve almost hit 70% on restoring my WD MyCloud 4TB,…

I might be ahead of it, but I took a Screen Print from my Google Chrome and Firefox browsers at the same time to compare progression and elapsed time. This I can give you as a reference. I don’t know if this will be able to be seen but it says 96% at 13 hours + a few minutes. I did some research …

Full Factory Restore

Legacy Products My Cloud OS 3

jadeebee August 9, 2014, 5:56pm 7

started mine last night and I’m about 12 hours into it and currently reading 28% completed. I have the 3TB WD Cloud. did this low-level reformat based on another post " every problem was resolved" after doing this restore. We shall see.

Topic		Replies	Views
My Cloud 4TB - how long does a full factory restore take? My Cloud OS 3	11	4879	October 27, 2021
Full Factory Restore My Cloud OS 3	5	1452	January 8, 2015
4TB My Cloud Full Factory Restore elapsed time: 168 hours and counting My Cloud OS 3	0	518	November 22, 2019
Full Factory Restore wait time My Cloud OS 3	7	909	September 26, 2019
Full Factory Restore on 3TB WD My Cloud My Cloud OS 3	2	454	July 1, 2020

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