God forbid if you are suggesting that the US military is using the My Cloud Home (MCH), something advertised as personal cloud storage for the HOME, as some sort of mission critical data storage. God save the US if that is the case.
Anybody involved in troubleshooting technical problems should be spending more than 3 minutes reading the essential Knowledgebase and forum posts which are all freely available here instead of 5 hours on the phone.
Nobody here or even tech support knows the state of your My Cloud Home (MCH) more than you do. You have access to your debug_logs and the age and status of your MCH as well as the port settings (UpNP) on your router and how you get your internet service.
Start there with the debug_logs and file a written support case ticket with WD support.
