I have four systems using this drive on my network. 1 PS3, 2 WIndows 7 64 bit and one Windows XP 32 bit. I am not experiencing any problems with any of them. There shouldn’t really be any drivers involved since it’s a network drive. You should call WD back and tell them they better darn well support plugging a network drive into a network.
You can always return it to the store you purchased it from and tell them WD is not interested in helping you.
If you are in Canada you can contact Consumer Affairs Canada. They can force a manufacturer to stand behind their warranty, and fine them if they don’t.
If you live in the UK, you have other options. There are laws regarding the sales of devices that work properly. I’m not familiar with all the UK laws so you might have to look into it further.
If you’re in the U.S., I’m afraid I don’t know what your options are. You may be screwed.
Here’s some advice that MAY help if you haven’t already tried it:
Go into the settings log-in in your browser (192.168.1.100 I think). I believe the default log-in is: admin admin. Bookmark this page so you can get at it easily.
Look in the advanced network settings and change your IP from DHCP to static. If you have only one computer in your network, you should be able to use: 192.168.1.9 as your IP for the drive. It’s actually up to you to select an IP address that will work on your system. The one I gave you should be OK. If you have multi computers on your network, just select an IP address above the top address in use. Type ipconfig into the search bar in win 7 to see your current IP address. Since you are using a network drive I assume you’re using a router? So set the drive to have an IP address that’s your IP address plus 5. That should give your router lots of room unless you have more than just you on your network.
Change the workgroup name to reflect the workgroup your computer belongs to. If you have never set up your workgroup (which is basically just telling windows 7 a name), do so now. Check help if you don’t know how or look it up in Google.
Go into the power save settings and turn off the power save feature. I have found that the PS3 cannot wake up the drive once it goes to sleep. This MAY have something in common with your shutdown problem.
While you’re in there, change your password so it can’t be easily accessed by anyone else.
Close your browser. Reboot your computer. It may say it cannot mount your drives. If this happens, go into “Computer” and “remove” all the network drive icons (right click on them and select “remove”). Rerun WD Discovery and let it automatically remap the drives again. It will create new icons in “Computer” (I wish MS had of left it called “MyComputer”).
After all this, your drive should work from the network, and it should also be shown in “Computer”. If you selected it you should also have an icon on your desktop. You should be able to access all the mounted drives from that icon.
If none of this works, I would suggest shutting off the drive before you shut down your computer.
Personally I believe it’s a problem with the HP laptops. Of course, HP refusing to help you unless you pay them is why I refuse to purchase HP products any more. Their hardware is usually OK, but their attitude ■■■■■ really bad. I have control over what the business I work for purchases for IT and other hardware. We have zero HP equipment.
I’ll likely never be back here since the forums here are pretty sparse. I just dropped by to see why the transfer speed of the drive did not improve when I replaced my router with a Gigabit router. I should have seen a performance improvement like I do when copying to other computers on my network. Unfortunately the transfer rate is exactly the same which makes me think it’s not actually a 10/100/1000 drive, but only a 10/100 drive. If I can’t find an explanation for this I may submit a complaint myself to the BBB and CAC. When I bought the drive two weeks ago I only had a 10/100 LAN. It’s now completely upgraded to 10/100/1000 and the only things not showing any improvement are the network drive and the PS3.
Good luck with your problems guys. After hearing about what a hard time people are having getting WD to support them, how lame the tech support is, and how slow they are, I don’t think I’ll be purchasing any more WD products either.