Windows 10 support

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Here is my two dollar question.  If I update to Windows 10, is my SmartWare, and EX2 compatible with Windows 10?

2

OliverDeez wrote:

Here is my two dollar question.  If I update to Windows 10, is my SmartWare, and EX2 compatible with Windows 10?

Yes, Smartware should work on Windows 10 and your EX2 too.

3

I have downloaded Windows 10 and WD Smartware 2.4.12 but unfortunately now the WD SmartWare application does not “see” the MyCloud device at all.  It just shows DropBox.  I can access the device manually i.e. via the WD My Cloud software - just not via SmartWare.  Any ideas?

4

I don’t know if my solution can help you.  I have a similar with my surface on windows 10.  The surface was connected to my network but she doesn’t see any equipment on my network.  I shutdowed and restarted my router.  The problem was solved

5

I have updated my Windows 7 PC to Windows 10 and now my WD My Book software gives me an error message stating the operating system is not compatable with My Book. I can see the device, all the files, and have full accessability, but the automatic backup software that used to work like a charm no longer backs up my computer. Any suggestions?

6

I have exactly the same problem.

What are we supposed to do?  Buy a new WD product?

No way, supported or not, a fix should be issued for such a major one off problem.

Mine will go in the bin along with everything else WD that I have and I will go to another manufacturer.

7

use LUN iSCSI volumes instead.  much better and acts as a local drive that you can partition and holds a drive letter permanently if you want.  WD apps are horrible and good luck with the support.

8

Thanks for the advice but unfortunately this did not solve the problem for me.

9

Windows 10 changed my network from Private to Public. I changed it back to Private and my NAS appeared in the Smartware.

10

Mine appears to be working fine with Windows 10, even the smartware software.  I used the WD discovery tool, and mapped the drives.

11

Thanks Not Expert.

That is exactly what happened to me too.  My network was changed from Private to Public.  I had to play with the firewall and move the network back and now all is well.  Strange aberration.

12

I guess they are stumped, I told them about it weeks ago and it still is not fixed!!

13

NO

14

Smartware no longer sees my livebook after windows 10 install!!!

I notified WD and they said they will look into it, but that has been weeks ago,

Either they don’t have a clue or don’t care!!