I have had a problem today with My Passport in which I am unable to open it to access my data. When I plug it in and go to my computer it crashes and the window is nresponsive and thus I can’t access the drive.
Any help in understanding and sorting out this problem would be greatly appreciated as im a PHD student and there is some life changing research on there.
Hi, sorry to hear that you cannot access your files. Be sure to connect the Passport USB cable directly to the PC, avoid using USB extension cables or USB hubs. If the problem continues, you can also try using another USB cable. If you need to recover your files, you can contact one of the data recovery companies recommended by WD. Check the link below for more information.
sounds similar to my prolem, which remains unresolved
2 units passport wdbkxh5000abl = crash system
Check to see if there is a later BIOS version for your computer. I once had a similar problem that was fixed by upgrading the BIOS.