What does connection status ready mean

What DNS address are you using, if it is something like 192.168.0.1 or what you router is set to its more than likely not correct.  I use Century Link and found out the true DNS for the My Cloud to access outside your local network is totally different than my local DNS (Home Network).  I went to the website to find out the true DNS address.  Change this address in the My Cloud settings and it should work fine.